This policy explains when RJAutoParts accepts a return or gives a refund. It follows section 4 of our Terms & Conditions.
All sales are final
Please check the part number and the bike models listed on the product page before you order, and contact us if you are not sure the part fits. Once an order is delivered, it cannot be returned because you changed your mind or ordered the wrong part.
When we accept a return
We accept a return, and give a refund or the correct item, only when the mistake is ours, for example:
- We sent a different item from the one you ordered.
- We sent the wrong quantity.
What we do not cover
- Damage, loss or delay caused by the courier or delivery company.
- Manufacturing defects or problems that come from the supplier or manufacturer of the part.
How to report a wrong item
- Check your parcel as soon as it arrives.
- Contact us as soon as possible with your order number and clear photos of the item and its packaging.
- Keep the item unused and in its original packaging until we reply.
Once we confirm the mistake, we will arrange the return and send the correct item or refund the amount you paid for it.